Shipping & Delivery

Shipping Policy

Thank you for visiting and shopping at www.diolloinc.com. Below are the terms and conditions that govern our Shipping Policy.

Free Shipping: We offer FREE shipping within the United States for all orders over $500.

Orders are processed within 2–3 business days.
Orders are not shipped or delivered on weekends or holidays.
Custom-Made Panels: Lead time is 10–15 weeks.
Lighting: Lead time is 2–4 weeks.
Wood Panels: Lead time is 1–2 weeks.
In the event of high order volume, shipments may be delayed by a few days. Please allow additional time for delivery during these periods.
If there is a significant delay in the shipment of your order, we will notify you via email or telephone.

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s).
Tracking numbers typically become active within 24 hours.

Diollo is not responsible for products damaged or lost during shipping.
If your order arrives damaged, please contact the shipment carrier directly to file a claim.
Retain all packaging materials and damaged goods when filing a claim.